I have to cancel, now what?

 

For Mini Makers + Art Play classes: There will be one make up week held at the end of the session. Families who have missed 1 or more classes may attend the make up session. Otherwise, there are no additional make ups, open studio exchanges, studio credits, or refunds once the class has begun. If you need to cancel up to 2 weeks prior to the class, you will be issued a refund of all but 20% of the purchase price. If you need to cancel between 48 hours and 2 weeks before the class begins, you will be issued a studio credit of all but 20% in the form of a code sent to your email to be used on the website.

For School Age Classes (weekly sessions), workshops, and adult Classes: There are no make ups or studio credits for missed classes for any reason including illness and vacation. A make up session will only be offered if the instructor needs to cancel a class or if the studio closes for any reason such as in the event of weather, family emergency, or for any other reason. If you need to cancel up to 2 weeks prior to the class, you will be issued a refund of all but 20% of the purchase price. If you need to cancel between 48 hours and 2 weeks before the class begins, you will be issued a studio credit of all but 20% in the form of a code sent to your email to be used on the website. With less than 48 hours of notice and once the camp session has begun, no refunds or credits will be issued. There are absolutely no make ups or refunds or credits for missed days of camp for any reason.

For Camps: If you need to cancel up to 2 weeks prior to the camp, you will be issued a refund of all but 20% of the purchase price. If you need to cancel between 24 hours and 2 weeks before the class begins, you will be issued a studio credit of all but 20% in the form of a code sent to your email to be used on the website. With less than 48 hours of notice and once the camp session has begun, no refunds or credits will be issued. There are absolutely no make ups or refunds or credits for missed days of camp for any reason.


access + STROLLER POLICY

We have 2 studio spaces. The first floor is wheelchair accessible. The upstairs space is unfortunately not wheelchair accessible. If you are booking an event or registering for a class, and need accessibility please let us know and we will work to make every accommodation necessary. Your comfort is of utmost importance to us. We ask that strollers be parked outside of our space or in our foyer (entrance to the upstairs) to keep the space clear in the event of a fire or other emergency.


Other FAQ

Do you do offsite events? Yes, email hello@hatchpgh.com to learn more.

What about private art play dates? DEFINITELY! Email hello@hatchpgh.com to learn more. 

Are you hiring? We are often looking for weekend instructors and school year camp instructors, as well as seasonal instructors for summer. Email ooportunities@hatchpgh.com with your resume and cover letter. 

Do your instructors have clearances to work with children? ALL instructors have submitted current clearances, many are certified teachers, and all instructors receive in house training. 

Do you offer x, y, or z? We probably can! If there's something you're interested in, let's talk! 

What happens to my artwork/ my child's artwork if I've left it behind? We will hold for 1 month after the class/event ends. Unless you've made special accommodations, it will be repurposed into new materials for art making.